Go to “Invoice Portal” under your profile in the top right corner. There you can search by invoice number or filter the invoices by date as well as payment status.
Copyswede-avgiften (officiellt kallad privatkopieringsersättning, PKE) är en lagstadgad avgift på elektronikprodukter som kan lagra musik, film eller serier.
Avgiften läggs på produkter med inbyggt lagringsutrymme.
Exempel på vanliga produkter är
- Mobiltelefoner
- Datorer och surfplattor
- Externa hårddiskar och USB-minnen
Contact our Pricing Team at
pricing.nordics@ingrammicro.com for more information.
Complaints instructions for all our manufacturers can be found
here. Select the relevant manufacturer to view the warranty and complaints instructions for the product you want to complain about.
Register a return via our eRMA function, which you can find
here. Returns are only approved if the wrong product or the wrong number of products have been delivered. Non-approved returns will be subject to a handling charge.
Managing DOAs differs from manufacturer to manufacturer, so we have gathered all the relevant information in our complaints instructions, which you can find
here under the manufacturer in question.
As from 1 July 2017, the Swedish Tax Agency decided to introduce a new tax on the chemicals in certain electronics. For taxable products, this means that the price will be specified with the relevant amount of tax, in the event of sales from Ingram Micro to a partner that is not a stockist.
If your company is not a stockist, the chemical tax will be added per item and be invoiced in accordance with the applicable regulations and laws. You can view the chemical tax for each individual product via the product details page in our Webshop. This is also presented on your invoice (although not in your order history).
If your company is a stockist, you are responsible for adding any tax and reporting this to the Swedish Tax Agency. You also have to notify Ingram Micro that the Swedish Tax Agency has approved you as a stockist.
Ingram Micro sells goods (net, excl. chemical tax) to customers who are approved stockists.
Ingram Micro sells goods (net, excl. chemical tax) to customers outside of Sweden.
Ingram Micro sells goods (gross, incl. chemical tax) to customers who are not stockists.
Additional questions regarding the tax are referred directly to the Swedish Tax Agency.
Ingram Micro's Privacy Statement can be found
here.
Contact our Customer Support using the contact details below and they will help you. Opening hours: 08.30-17.00 (closed for lunch 12.00-13.00).
Customer Support Sweden
+46 8 477 15 55
support-se@ingrammicro.com
Customer Support Norway
+47 230 50000
com
Here you will find our special terms and conditions, i.e. information about the latest prices, payment terms, deliveries, etc.
Here you will find our general terms and conditions, which apply as a basis for agreements regarding all of INGRAM MICRO’s product deliveries.
Here you will find the terms and conditions that apply to our e-commerce.
For our customers who act as dealers for technical products and computer products, we have compiled the following information to make it easy for them to understand the important trading rules. The information is mainly linked to the U.S. Department of Commerce’s export rules.
Here you will find our terms and conditions relating to STAKO orders.
Here you will find our terms and conditions regarding BID and STAKO pricelists from Ingram Micro.
Here you will find the provisions and the terms and conditions that apply in connection with special price agreements (OPG), which you as a dealer must comply with in order not to be deemed to be violating the terms and conditions prescribed by HP.
Non-Copyswede members
The Copyswede fee (officially called the private copying levy, PKE) is a statutory charge applied to electronic devices that can store music, films, or TV shows.
The fee applies to products with built-in storage capacity and is not included in the prices shown on the website for customers without a membership. It will be added to the stated price at the time of purchase.
Common examples include:
- Mobile phones
- Computers and tablets
- External hard drives and USB drives
Contact our Pricing Team at pricing.nordics@ingrammicro.com for more information.
About Ingram Micro Sweden
Ingram Micro in Sweden is a leading distributor and service provider in the fields of IT, Mobility and Logistics, and represents all of the Group’s business areas: Technology Solutions, Cloud and Commerce Lifecycle Solutions. We offer flexible, cost-effective and innovative solutions within product packaging, software configuration, e-commerce and third-party logistics.
Our sales offices can be found in Stockholm and Gothenburg. We conduct logistics operations in Stockholm and Borås.
Ingrammicro.se is our public website, where you can read more about our operation and our business areas. Here you will also find articles about new deals, suppliers or awards, as well as information about upcoming events.
About Ingram Micro Norway
Ingram Micro in Norway is a leading distributor and service provider in the fields of IT, Mobility and Logistics, and represents all of the Group’s business areas: Technology Solutions, Cloud and Commerce Lifecycle Solutions. We offer flexible, cost-effective and innovative solutions within product packaging, software configuration, e-commerce and third-party logistics.
Our sales office can be found in Oslo. We conduct logistics operations in Rosersberg, Stockholm and Straubing, Germany.
Ingrammicro.no is our public website, where you can read more about our operation and our business areas. Here you will also find articles about new deals, suppliers or awards, as well as information about upcoming events.
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