Frequently asked questions
If you have not yet sent off your order, you can adjust it in your shopping cart. If you have already placed your order, you can contact our Customer Support using the following contact details:
Customer Support Sweden
+46 8 477 15 55
support-se@ingrammicro.com
Customer Support Norway
+47 230 50000
com
Go to “Order” in the top right corner, where you will be able to see all your orders.
Go to “Order” in the top right corner. You can then filter out all the orders with the status “Outstanding orders” there.
If your order has not been shipped or packed at our warehouse, we can halt your order – in this case, contact our Customer Support using the following contact details, and they will help you.
cancellations@ingrammicro.se
Final orders are taken at 2.00 p.m.*, unless otherwise agreed. This means that if you place your order before 2:00 p.m., it will be shipped from our warehouse on the same day, provided the items are in stock and your credit facility has not been discontinued.
(* for BID orders, the relevant time is 1.00 p.m.)
If you go to the details page for a product, click “Out of stock". If the product is out of stock and we have received an estimated date for the next delivery, this will be shown under “Delivery time/ETA*”.
Yes, you can import up to 100 items from a spreadsheet or CSV document. Go to your profile by clicking on the person icon in the top right corner and then select “Quick order placement”, or alternatively go to “Checkout” and select “Simplified order placement”. Select “Load spreadsheet" and then upload the file according to the template found under “Quick order placement”.
Frequently asked questions
Contact our Customer Support using the following contact details:
Customer Support Sweden
+46 8 477 15 55
support-se@ingrammicro.com
Customer Support Norway
+47 230 50000
com
Go to “Order” in the top right and check the status of your order. Contact our Customer Services using the contact details below if your order has paused for a long time in a particular status.
Customer Support Sweden
+46 8 477 15 55
support-se@ingrammicro.com
Customer Support Norway
+47 230 50000
com
Contact our Customer Services using the contact details below immediately after you have received your delivery, and take photos of the damage to the delivery. In the event of transport damage, this must be notified within 24 hours of the the consignment having been received.
Customer Support Sweden
+46 8 477 15 55
support-se@ingrammicro.com
Customer Support Norway
+47 230 50000
com
There are several reasons why this might happen:
Go to "Order" in the top right corner and click on the order you want to track. If the order has been sent, you can press “Tracking number” to see where in the postal system the item is currently located.
You pay a shipping cost according to the agreement with your seller, and the shipping cost will be specified on each invoice.
Frequently asked questions
Your e-mail address can only be changed by your account administrator. If you don’t know who the administrator of your account is, contact
support-se@ingrammicro.com
The account administrator for your account can add new users via “Company Profile” under their account. You can also contact
support-se@ingrammicro.com to get help setting up a new user.
Tap “Forgot your password” in logged out mode. You will then receive an e-mail enabling you to reset your password.
You can use our search function, where you can search e.g. by the product name, our part number or the manufacturer’s part number. If you want to navigate via our product menu, you can go in under the category you are interested in. There you can e.g. filter the products by manufacturer and a number of other parameters, depending on which product you are looking under.
Frequently asked questions
Go to “Invoice Portal” under your profile in the top right corner. There you can search by invoice number or filter the invoices by date as well as payment status.
Frequently asked questions
Complaints instructions for all our manufacturers can be found
here. Select the relevant manufacturer to view the warranty and complaints instructions for the product you want to complain about.
Register a return via our eRMA function, which you can find
here. Returns are only approved if the wrong product or the wrong number of products have been delivered. Non-approved returns will be subject to a handling charge.
Managing DOAs differs from manufacturer to manufacturer, so we have gathered all the relevant information in our complaints instructions, which you can find
here under the manufacturer in question.
Frequently asked questions
As from 1 July 2017, the Swedish Tax Agency decided to introduce a new tax on the chemicals in certain electronics. For taxable products, this means that the price will be specified with the relevant amount of tax, in the event of sales from Ingram Micro to a partner that is not a stockist.
If your company is not a stockist, the chemical tax will be added per item and be invoiced in accordance with the applicable regulations and laws. You can view the chemical tax for each individual product via the product details page in our Webshop. This is also presented on your invoice (although not in your order history).
If your company is a stockist, you are responsible for adding any tax and reporting this to the Swedish Tax Agency. You also have to notify Ingram Micro that the Swedish Tax Agency has approved you as a stockist.
Ingram Micro sells goods (net, excl. chemical tax) to customers who are approved stockists.
Ingram Micro sells goods (net, excl. chemical tax) to customers outside of Sweden.
Ingram Micro sells goods (gross, incl. chemical tax) to customers who are not stockists.
Additional questions regarding the tax are referred directly to the Swedish Tax Agency.
Ingram Micro's Privacy Statement can be found
here.
Contact our Customer Support using the contact details below and they will help you. Opening hours: 08.30-17.00 (closed for lunch 12.00-13.00).
Customer Support Sweden
+46 8 477 15 55
support-se@ingrammicro.com
Customer Support Norway
+47 230 50000
com
Frequently asked questions
Here you will find our general terms and conditions, which apply as a basis for agreements regarding all of INGRAM MICRO’s product deliveries.
Here you will find our special terms and conditions, i.e. information about the latest prices, payment terms, deliveries, etc.
Here you will find the terms and conditions that apply to our e-commerce.
For our customers who act as dealers for technical products and computer products, we have compiled the following information to make it easy for them to understand the important trading rules. The information is mainly linked to the U.S. Department of Commerce’s export rules.
Here you will find our terms and conditions relating to STAKO orders.
Here you will find our terms and conditions regarding BID and STAKO price lists from Ingram Micro.
Here you will find the provisions and the terms and conditions that apply in connection with special price agreements (OPG), which you as a dealer must comply with in order not to be deemed to be violating the terms and conditions prescribed by HP.
These terms and conditions apply between you and Ingram Micro when you order Adobe products from Ingram Micro.
About Ingram Micro Sweden
Ingram Micro in Sweden is a leading distributor and service provider in the fields of IT, Mobility and Logistics, and represents all of the Group’s business areas: Technology Solutions, Cloud and Commerce Lifecycle Solutions. We offer flexible, cost-effective and innovative solutions within product packaging, software configuration, e-commerce and third-party logistics.
Our sales offices can be found in Stockholm and Gothenburg. We conduct logistics operations in Stockholm and Borås.
Ingrammicro.se is our public website, where you can read more about our operation and our business areas. Here you will also find articles about new deals, suppliers or awards, as well as information about upcoming events.
About Ingram Micro Norway
Ingram Micro in Norway is a leading distributor and service provider in the fields of IT, Mobility and Logistics, and represents all of the Group’s business areas: Technology Solutions, Cloud and Commerce Lifecycle Solutions. We offer flexible, cost-effective and innovative solutions within product packaging, software configuration, e-commerce and third-party logistics.
Our sales office can be found in Oslo. We conduct logistics operations in Rosersberg, Stockholm and Straubing, Germany.
Ingrammicro.no is our public website, where you can read more about our operation and our business areas. Here you will also find articles about new deals, suppliers or awards, as well as information about upcoming events.
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